Effective March 1, 2007
Privacy Practices and Feedback
Welcome to this Web site, a service of Comcast Corporation and its subsidiaries (collectively, "Comcast," "we," or "us"). This statement discloses the privacy practices for this Web site only, including an explanation of:
- the categories of personally identifiable information about you that may be collected;
- how the information is used;
- the categories of persons or entities with whom the information may be shared;
- the choices available to you regarding collection, use, and distribution of the information;
- how you can opt in or out of Comcast promotional e-mail;
- the kind of security procedures that are in place to protect the loss, misuse, or alteration of information;
- how you can review and request changes to the information;
- how we notify visitors and users of this Web site of changes to this privacy statement; and
- the privacy policies that apply to subscribers to each Comcast product and service.
Questions regarding this statement should be directed to Comcast through one of the Contact Us forms you will find on the Web site, or by sending a notice by U.S. Mail to:
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102
Attention: Comcast.com Privacy Feedback
Information Collections and Use
A special note about children: This Web site is not directed to children under the age of 13, and Comcast does not knowingly collect personally identifiable information from anyone under the age of 18 on this Web site unless expressly specified on the appropriate pages of the Web site. However, some pages of the Web site may be of interest to children. On those pages, Comcast or its service providers may provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.
What categories of personally identifiable information do we collect?
The information collected by Comcast falls into two categories: (1) information voluntarily supplied by visitors to and users of the Web site and (2) tracking information recorded as visitors and users navigate through the Web site. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.
To make use of some features on our Web site visitors and users need to register and provide certain information as part of the registration process. We may ask, for example, for your name, e-mail address, street address, ZIP code, and, if you wish to automate payments, financial account information. We might also request information about your residence, television, and computer, for example, in order to process your request for new service or make changes to existing service. In addition, we may ask you for information about your interests in television viewing, sports, personal finance, the performing arts, and the like. The information you supply will help us to offer you more personalized features, complete the particular function of the Web site you are using, and tailor our Web site to your interests to make it more useful to you. Our systems will remember some of this information the next time you log in and use our Web site, but you can always review and change your information by following the instructions below under Changes to Information in this statement.
The more you tell us about yourself, the more value we can offer you. Supplying this information is entirely voluntary. But if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our Web site. And you will not be able to order selected products or services, or automate payments, over our Web site unless you provide certain personally identifiable information about yourself. When you submit any personally identifiable information over this Web site, Comcast (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you're still free to take advantage of the publicly available content on our Web site without registration.
What categories of persons or entities do we share personally identifiable information with?
We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to service providers and vendors, and to others who provide products and services to us. For example, when you use certain functions on this Web site you may notice that the Web site actually collecting or processing the information may be other than a Comcast Web site. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.
What do we do to personalize your use of this Web site?
To help make our Web site more responsive to the needs of our users and visitors, we use a standard feature of browser software called a "cookie." We use cookies to help us tailor our Web site to your needs, to deliver a better, more personalized service, and to remember certain choices you've made so you don't have to re-enter them.
Comcast uses cookies, among other things, to remember your user name and password, if you choose to store them, from the home page of the Web site at www.comcast.com, as well as to remember some of your personalization preferences and Web site features. Comcast does not store your name or other personal information in cookies. You may read about enabling, disabling, and deleting cookies at www.comcast.com at any time by searching for “cookie” and clicking on the link for the topic you wish to read. Of course, if you set your browser not to accept cookies or you delete them, you may not be able to take advantage of the personalized features enjoyed by other visitors to and users of our Web site.
The cookies we use don't directly identify visitors to or users of our Web site as particular persons. Rather, they contain information sufficient to simplify and improve a visitor's or user's experience on our Web site. For example, we may use session-based cookies to track the pages on our Web site visited by our users. We can build a better Web site if we know which pages our users are visiting and how often. Or, we may use persistent cookies to simplify access to a user's account information over our Web site, for example.
In connection with the standard operation of Comcast's systems, certain non-personally identifiable information about visitors to this Web site is recorded. This information is used primarily to tailor and enhance visitors' experience using the Web site. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our Web site and determine which products and services are the most popular with Web site visitors.
Where do we permit visitors and users to opt in or out of Comcast promotional e-mail?
You may choose to receive, or not receive, promotional e-mails about Comcast's cable television and other services by going to the Internet Web page located at www.comcast.com/preferences and following the instructions there. If you have otherwise provided your e-mail address to Comcast, or Comcast has already obtained it, then Comcast may have already contacted you about receiving promotional e-mails separately.
Other Web Sites
To make our Web site more valuable to our visitors, we may offer some features in conjunction with other providers. Our Web site may also include links to other Web sites whose privacy policies and practices we don't control. Once you leave our Web site by linking to another one (you can tell where you are by checking the address—known as a URL—in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the Web site you're visiting. That policy may differ from ours. If you can't find the privacy policy of any of these Web sites via a link from the site's home page, you should contact the Web site directly for more information.
Security
All information gathered on our Web site is stored within a Comcast-controlled database accessible only to Comcast and its specifically authorized contractors and vendors. However, as effective as any security measure implemented by Comcast may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. If you don't want us to know any particular information about you, don't include it in anything that you submit or post to this Web site or send to us in e-mail.
Changes to Information
You may review and change information that you provide to us through this Web site by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to some information, such as billing and account information if you are a Comcast customer, by calling Comcast at 1-800-COMCAST, if you are able to verify your identity using a Comcast account number, personal identification number or PIN, or another identifier requested by Comcast.
Changes to This Privacy Statement
We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our Web site, and by continuing to use the Web site after we post any changes, you accept and agree to this privacy statement, as modified.
Privacy Policies for Comcast Products and Services
This privacy statement discloses the privacy practices for this Web site only. Comcast supplies a copy of the privacy notice that applies to our cable television, high-speed Internet, and phone products and services separately to our subscribers. You may also view this privacy notice at www.comcast.com at any time by searching for “privacy policy” and clicking on the link for the privacy notice.